SEIU 1021

Clerical & Facilities Department Supervisor (Operations Team Leader)
East Bay (posted 1/12/21)


Responsibilities: Under the general direction of the applicable Operations Director, the Clerical & Facilities Department Supervisor (Operations Team Leader) supervises, directs the activities, and performs complex tasks in the Facilities & Clerical department. At this level, the supervisor has first-line supervision over a wide variety of support functions with major operational responsibility for multiple support services. This position has day-to-day operational oversight of Clerical & Facilities. Monitors compliance with SEIU 1021 policies and procedures. This position is distinguished from the Operations Director level in the scope of the area covered and the focus on day-to-day operational needs.

Location: Oakland, California

Example of Duties: The following list of duties is intended only to describe the various types of work that may be performed and is not intended to be an all-inclusive list of duties. The omission of a specific duty statement does not exclude it from the position if the work is consistent with the concept of the classification, or is similar or closely related to another duty statement.

General Supervision Duties:

· Supervises office support in their assigned area.

· Assigns and monitors work within assigned area

· Handles more complex tasks within assigned area

· Identifies and makes recommendations to improve operational efficiencies, protocols and performance.

· Adjust assignments when needed in response to unexpected staff absences, disruptions or work priorities.

· Review and monitor each staff person’s work (e.g., reviewing each office staff’s work on a computer or observe how a staff worker deals with members and other staff).

· Assess strengths and weaknesses of office staff and evaluate each worker’s performance.

· Identify inadequate or poor work performance and utilize counseling, training and, when necessary, progressive discipline for improvement.

· Meet regularly with staff to discuss their progress with projects and business improvement.

· Interview and evaluate prospective office staff employees.

· Provide orientation to acquaint new employees with the Union’s organization and its operational routines.

· Train new employees in organization and office procedures.

· Implement and maintain performance and work activity reports for the purpose of and present date for use in planning or designing new policies or workflows.

· Resolve interpersonal conflicts among office staff.

· Ensure compliance of OPEIU 29/SEIU 1021 contract provisions pertaining to assigned areas of responsibility.

· Identify and make recommendations to the appropriate operations director to improve operational efficiencies, protocols and performance.

· Research projects and communicate progress reports and potential problems to the appropriate operations director.

Additional Duties specific to Facilities and Clerical:

· Oversee office work in assigned areas to ensure that it is proceeding on schedule and meeting established quality standards.

· Ensure office equipment and machinery are in good working order. Troubleshoot or alert repair personnel when computer systems or equipment fail.

· Interact with vendors in the purchase, delivery and maintenance of equipment and supplies.

· Oversee the utilization and maintenance of office filing systems.

· Request or make recommendations for new equipment or supplies when necessary.

· Act as liaison between the administrative support staff and the professional, technical and other supervisory staff of the Local.

· Perform administrative tasks to ensure work efficiency, performance and conformance to policies and protocols.

· Determine results required and time allotted to accomplish each job, allocate work assignments among assigned staff and issue deadlines.

· Oversees all facilities needs from anywhere from 2 to 9 offices, including supplies, equipment, janitorial, building maintenance etc.

Knowledge of:

1. Principles and practices of human resource administration;

2. Health and welfare benefits administration;

3. Applicable state and federal laws and regulations;

4. Basic labor relation principles and practices in a collective bargaining environment;

5. Applications such as Word, Excel, ADP Workforce Now, Unionware or other Database, Great Plains;

6. Supervisory principles and practices including performance evaluation and assessment.

Skills in:

1. Analyzing technical information, evaluating alternatives and making sound, independent judgments within established guidelines;

2. Interpreting and applying laws, regulations and policies;

3. Preparing clear, concise and effective written reports, correspondence and other materials;

4. Training others in work procedures;

5. Establishing and maintaining effective working relationships with those contacted in the course of the work.

Minimum Qualifications:

1. Equivalent to graduation from a four-year college;

2. Four year’s experience in specific program area;

3. Prior supervisory experience desirable, but not required

4. High-level ability to communicate orally and in writing;

5. Ability to work well with others;

6. Proficiency with Windows, Word, Excel, and ability to become proficient at other required computer programs;

7. Must possess a valid driver’s license and a safe driving record and insurance required by the local.


TO APPLY, mail, fax or e-mail a detailed resume, cover letter, and the name, address, and phone number of three references to Kathryn Ballard, SEIU Local 1021; Mail to 447 29th Street Oakland, CA 94609 or fax to (510) 893-2395 or email to No phone calls please. The letter of interest must address the following:

· Describe how your experience prepares you for the responsibilities and duties specified in the job announcement.

· Give examples from your work experience that demonstrates your mastery of skills and knowledge listed in the job announcement.

This position is open until filled; however, the posting/acceptance of applications may close at any time.

About Us: SEIU Local 1021 was founded in 2007 when ten locals came together in Northern California to form one larger, more powerful union. Together our members are building a true 21st century union, fighting to empower and improve the lives of our members. We are 54,000 strong – organizing and representing public service workers in cities, counties, courts, schools, private non-profits, special districts, public health care, and nursing. We are looking for energetic, hard-working staffs that are committed to real change, who believe in the value of work and the value of public services and who want to be part of the team that wins for workers, their families, and their communities.


Local 1021 is an affirmative action employer and encourage applications from all qualified candidates regardless of race, ethnicity, age, sex, sexual orientation, marital status, religion, or disability. Local 1021 works to ensure fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment.