Member Resource Center Program Administrator
Northern California (Posted 3/1/21)
Summary: Working under the direction of the Head of Operations/Labor Relations, the Member Resource Center (MRC) Program Administrator is a senior-level management position and is the primary staff leader responsible for innovating, developing, and administering the Union’s MRC to reach thousands of union members, resource members and leaders with the tools, resources, education, and information to deliver on the Union’s vision to improve the lives of working people. The MRC Program Administrator is responsible for planning and directing the activities of the MRC and other delegated operational assignment areas. The MRC Program Administrator will supervise a team of skilled staff who are trained to provide high-quality advice, service, and a consistently positive union experience for members contacting the MRC.
Primary Responsibilities and Skills:
The MRC Program Administrator’s primary responsibility is to contribute to building a stronger union by managing the day-to-day operations of the Member Resource Center. The MRC Program Administrator’s duties listed below are representative of the position:
• Ensure the efficient and effective operation of the Member Resource Center and coordinate the activities of the MRC with the overall programs of the Union
• Interpreting contract language, investigating and processing workplace issues, and bargaining legal contracts. Advises members on their rights and conditions over the phone, in person, or in writing.
• Leads, motivates, develops, and evaluates MRC staff
• Plans, organizes, prioritizes, and gives overall policy guidance and review to the continuing work and special projects of the MRC
• Oversees the creation, testing, improvement, and bringing to scale the Union’s MRC Digital Learning and Business Intelligence platforms. Uses metrics, internal feedback, and best practices to monitor the operation and effectiveness of the programs and all MRC technology platforms
• Leads, coordinates, and obtains feedback across diverse stakeholders in the Union to deliver a high-impact MRC program
• Identifies opportunities to modernize the MRC to enhance the member’s experience and increase member adoption. Ensures high-quality member service, consistency and set a standard of excellence and rigor
• Develops and oversees the MRC budget.
• Builds, modernizes and sustains a high-impact, adaptable, and scalable MRC based on highly efficient and cost-effective systems
• Provides reports and analysis on the work of the MRC to union stakeholders
• Integrates and brings to scale tested and new communication tools to elevate the MRC’s outreach efforts
• Works closely with the Union’s Member Engagement/Staff Development Director on the Member Internship Program, which is designed to develop and increase member leadership
• Maintains the highest level of integrity, judgment, confidentiality, and discretion in leading and in managing information and resources
• Analyzes complex technical and operational service issues, evaluating alternative solutions, and adopting effective courses of action
• Successful planning, adapting, coordinating, and delivering high-impact results for a variety of large and complex MRC projects, services, and programs
• Establishes and maintains effective working relationships with members and union leaders
• Sound organizational skills to manage and prioritize work subject to deadlines in a dynamic and changing environment
• Formulates and implements goals, objectives, plans, work standards, policies, procedures, and systems
• Represents the Union in meetings by preparing clear, concise, and competent reports, correspondence, and other written material
• Demonstrate understanding of the organizing model and how it can be used to empower members and ensure superior outcomes in the workplace
• Perform other duties as assigned
Core Competencies: The following competencies have been identified as critical for success in the role and will be referred to during the selection process:
• Commitment to helping our members’ current and future needs. Always providing prompt and courteous service
- Commitment to helping our members’ current and future needs. Always providing prompt and courteous service
- Willingly shares expertise and important or relevant information with team members
- Clearly conveys information and ideas to individuals and groups through a variety of communication methods
- Continually seeks to improve work processes. Demonstrates the ability to use systems and technology to improve ways of working
- Strives for excellence and efficiency
- Ability to adjust priorities. Approaches change positively and adjust behaviors accordingly
• Bachelor’s degree or equivalent combination of education and experience
• 5+ years of union experience
• 3+ years of leadership experience, including supervisory experience
• 1 year of Labor relations experience, including interpreting contracts, investigating and processing grievances, and preparing contract proposals
• Experience planning, organizing, administering, and coordinating programs and projects
• Proficiency with learning new technology and the ability to train others to use new technology platforms
• Demonstrated ability to effectively build teamwork across all areas of an organization
• Sound interpersonal and communication skills appropriate for providing a quality member experience, including the ability to interact professionally with culturally and linguistically diverse staff
• Commitment to racial, gender, economic justice and their intersections, both inside and outside organizations
• Experience working in a Union’s Member Resource Center or equivalent
• 3+ years of Labor Relations experience
• Strong record piloting and implementing new innovative projects, campaigns, and programs
• Willingness to work irregular and long hours, including weekends and holidays, to attend required evening and weekend events/meetings
• Extensive travel may be required, primarily within Northern California.
• Must possess a valid California driver’s license; pass a DMV check, and have a good driving record
• Have auto insurance that covers business driving (minimum of $100,000 per person/$300,000 per incident bodily injury liability/$50,000 property coverage); and must possess an automobile for business use.
Salary and Benefits: Salary starts at $112,285 and is based on qualifications and experience. SEIU Local 1021 offers a competitive and comprehensive benefits package. Including fully employer-paid family health coverage (including domestic partners), life insurance, a defined-benefit pension plan, 401(k) plan, and generous paid leave time.
To Apply: Mail or email a cover letter. Include a detailed resume and the names, addresses, and phone numbers of three (3) references to: Human Resources Coordinator, SEIU Local 1021. Mailing address: SEIU Local 1021, 447 29th Street, Oakland, CA 94609, or email your resume to: firstname.lastname@example.org. Indicate the position you are applying for in your cover letter. This position is open until filled; however, the posting/acceptance of applications may close at any time. No phone calls, please.
Hiring: We are committed to hiring staff who reflect our membership and model the unity and equity that we seek to create in our country. For example, women, LGBTQI, people of color, and immigrants are strongly encouraged to apply.
Equal Opportunity Employer: SEIU Local 1021 is an equal opportunity employer and encourages applications from qualified candidates of all races, ethnicities, ages, sexes, sexual orientations, marital statuses, religions, or who have a disability. Local 1021 is committed to ensuring fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment.